Frequently Asked Questions (FAQ)

FAQ

Please find here some answers to the more open and frequently asked questions (faq). If you can’t find the answer here, ask at the bottom of the page.

Payments

At present the site uses the PayPal gateway, so anyone holding a PayPal account or…

At present the site uses the PayPal gateway, so anyone holding a PayPal account or a valid credit card, can purchase products from the store.

Category: Payments

The website not only holds its own SSL Certificate, that encrypts tentative transaction information, but also the payment…

The website not only holds its own SSL Certificate, that encrypts tentative transaction information, but also the payment gateway used by the site’s store is PayPal. This gateway only makes the transactions via the actual PayPal site and not information is transferred via this site. So all payments are as secure as the PayPal website service.

Category: Payments

Shipments

Printful, our printing collaborator send out deliveries world wide, through a number of well-known postal service.

Printful, our printing collaborator send out deliveries world wide, through a number of well-known postal service.

*Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. Your end customer is responsible for these fees. Any fees are paid to appropriate customs agency by the end customer.

When setting your retail prices or manually editing them, keep in mind that customs agencies often calculate duties/fees based on the declared retail price.

If you collect VAT in your store, note that Printful doesn’t currently offer a way to display paid VAT or a VAT ID on shipping labels or packing slips.

With Printful live shipping rates, orders to Canada generate an Int’l Economy Duties paid with tracking option (4-8 business days after fulfillment). This method can be useful for tracking packages so that they’re less likely to get lost in the mail.

Category: Shipments

As we are now delivering all final artworks and merchandise via the collaboration with Printful, then the returns policy…

As we are now delivering all final artworks and merchandise via the collaboration with Printful, then the returns policy is set by their Returns Policy. Either view it here, or read the following:

Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you or your customers notice an issue on the products or anything else on the order, please submit a problem report by following the instructions in this video:

The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Printful’s facility isn’t used as the return address, you would become liable for any returned shipments you receive.

Reasons for Returns

Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.

Returned by Customer – It is best to advise your end customers to contact you before returning any products. We do not refund orders for buyer’s remorse, and size exchanges are to be offered at your expense and discretion. A new order, at your expense, would need to be placed for an updated size if you choose to accept or offer size exchanges to your end customers.

Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer’s specifications or clearly personalized, therefore Printful reserves rights to refuse returns at its sole discretion.

Category: Shipments

Support

Well, if you can call Rob Snow (artist) customer services, then yes. I am here available 365 days of the year to answer your queries, questions and serving your needs.

Well, if you can call Rob Snow (artist) customer services, then yes. I am here available 365 days of the year to answer your queries, questions and serving your needs.

I will endeavour to reply to any comment, message or inquiry within two working days.

Category: Support

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  • 8x10in Landscape
    8x10in Landscape
  • 8x10in  Portrait
    8x10in Portrait
  • 12x16in Landscape
    12x16in Landscape
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    12x16in Portrait
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    12x18in Landscape
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    12x18in Portrait
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    16x20 Landscape
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    16x20in Portrait
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    18x24in Landscape
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    18x24in Portrait
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    24x36in Landscape
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    24x36in Portrait

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    Canvas Prints (5 sizes)
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    Mug (front and back)
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    Cushion (front and back)
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    Eco Friendly Tee Shirts (2 colours)
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    Sweatshirts (7 colours)

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